Terms and Conditions

1. Agreement to Terms

By accessing or using AiblyAutomation.com (the “Site”) or purchasing, accessing, or using services provided by AIBLY Automation LLC (“AIBLY Automation,” “AIBLY,” “we,” “our,” or “us”), you agree to these Terms and Conditions.

If you enter into a separate proposal, statement of work, order form, subscription agreement, or other written agreement with AIBLY Automation, that agreement may contain additional terms. If there is a direct conflict, the more specific written agreement will control with respect to the subject matter it addresses.

2. Services

AIBLY Automation provides technology-enabled business services that may include:

• Customer relationship management (CRM) systems
• Marketing and business-process automation
• AI-powered voice receptionists and assistants
• AI-powered SMS, chat, and conversational tools
• SMS/MMS and email communications
• Appointment scheduling and calendar systems
• Lead capture and follow-up workflows
• Missed-call text-back systems
• Review and reputation-management automation
• Websites, forms, funnels, and related digital tools
• Reporting, integrations, and related automation services

Available features vary by plan, proposal, subscription, implementation, and third-party platform availability.

We may modify, improve, replace, discontinue, or add features as technology and third-party services evolve, subject to any specific contractual commitments we have made to you.

3. Client Responsibilities

Clients are responsible for the lawful and appropriate use of AIBLY Automation services.

You are responsible for:

• Providing accurate business and account information
• Obtaining necessary permissions and consents from customers, leads, employees, and other individuals
• Ensuring that your marketing and communications comply with applicable laws and industry requirements
• Maintaining accurate customer and contact information
• Reviewing workflows, AI instructions, messaging, offers, and business rules before deployment
• Providing accurate information used to train or configure AI systems
• Maintaining appropriate licenses, authorizations, and professional qualifications for your business
• Promptly informing AIBLY Automation of errors, unauthorized use, or material changes affecting your configuration

AIBLY Automation provides technology and implementation services but does not assume responsibility for your legal, regulatory, professional, or industry-specific compliance obligations.

4. SMS/MMS Messaging Terms

AIBLY Automation may send SMS/MMS communications to individuals who provide their mobile number and appropriate consent, including messages relating to inquiries, appointments, service updates, customer communications, and marketing where authorized.

• Message frequency varies.
• Message and data rates may apply.
• Opt-out: Reply STOP to stop receiving applicable text messages.
• Help: Reply HELP or contact [email protected].
• Consent is not a condition of purchase.
• Wireless carriers are not responsible for delayed or undelivered messages.

You agree not to use AIBLY systems to send unlawful, unsolicited, deceptive, or non-compliant communications.

Clients using AIBLY messaging services are responsible for obtaining and maintaining any legally required consent before sending automated or marketing communications.

If a recipient withdraws consent or opts out, you are responsible for respecting that request and not attempting to circumvent suppression or opt-out mechanisms.

Additional information is available in our Privacy Policy.

5. Email Communications

AIBLY Automation and its clients may use the platform to send transactional, informational, and commercial email communications.

Clients are responsible for ensuring that their email campaigns comply with applicable requirements governing sender identification, message content, opt-out requests, suppression lists, and related obligations.

Recipients may unsubscribe from AIBLY marketing emails using the unsubscribe mechanism provided in the communication.

6. Voice Calls, AI Voice, Recording, and Transcription

AIBLY Automation services may include inbound or outbound calls handled or assisted by artificial intelligence, automated systems, or human personnel.

Calls may be recorded, transcribed, summarized, or analyzed for purposes such as customer service, quality assurance, training, automation, recordkeeping, and system improvement where permitted by applicable law.

Appropriate notice and consent should be provided when required by applicable law.

Clients using call-recording or transcription features are responsible for determining and complying with applicable federal, state, and local recording and consent requirements.

7. Artificial Intelligence

Certain AIBLY Automation services use artificial intelligence, machine learning, automated decision logic, or third-party AI technology.

AI-generated responses, summaries, recommendations, classifications, transcriptions, and other outputs may occasionally be inaccurate, incomplete, outdated, or inappropriate for a particular situation.

AI systems should not be treated as a substitute for appropriate human judgment where accuracy, safety, legal compliance, financial decisions, medical decisions, or other material business consequences are involved.

Clients are responsible for reviewing and approving the instructions, knowledge, business rules, pricing information, policies, and other information supplied to AI systems operating on their behalf.

AIBLY Automation does not guarantee that an AI system will respond identically to every interaction or that every AI-generated response will be error-free.

8. Third-Party Platforms and Services

AIBLY Automation services may rely upon or integrate with third-party platforms, telecommunications providers, payment processors, artificial-intelligence providers, email providers, social-media platforms, calendar systems, domain providers, hosting services, and other technology vendors.

Third-party services may experience outages, change their functionality, modify pricing, impose usage limits, change policies, discontinue integrations, or otherwise affect AIBLY services.

To the extent reasonably possible, we will work to maintain functioning integrations, but AIBLY Automation is not responsible for outages, limitations, policy changes, or other circumstances outside our reasonable control.

9. Accounts and Security

You are responsible for maintaining the confidentiality and security of usernames, passwords, authentication credentials, and administrative access associated with your accounts.

You are responsible for activity performed through credentials under your control.

Notify AIBLY Automation promptly if you become aware of unauthorized access, suspected compromise, or misuse of your account.

10. Payments, Subscriptions, and Usage Charges

Fees are determined by the applicable plan, proposal, order form, checkout page, invoice, or written agreement.

Services may include:

• One-time onboarding or implementation fees
• Recurring subscription fees
• Usage-based telecommunications charges
• SMS/MMS charges
• Voice or AI usage charges
• Email or other platform usage charges
• Optional services or add-ons

Unless otherwise stated in writing, usage-based charges are separate from recurring subscription fees.

Recurring subscriptions will continue until canceled according to the applicable subscription or service agreement.

Unless otherwise required by law or specifically stated in writing, fees already earned or incurred are non-refundable.

Failure to pay amounts when due may result in suspension or termination of services.

11. No Guarantee of Business Results

AIBLY Automation provides technology, systems, automation, implementation, and related services designed to improve business processes and customer engagement.

We do not guarantee any specific number of leads, appointments, customers, sales, reviews, revenue, cost savings, conversion rates, or other business outcome.

Results depend on numerous factors outside our control, including the client's market, pricing, offer, sales process, staff performance, advertising, customer demand, competition, reputation, response times, and use of the systems provided.

12. Intellectual Property

AIBLY Automation retains ownership of its pre-existing intellectual property, processes, templates, methods, know-how, system configurations, documentation, branding, and proprietary materials unless otherwise agreed in writing.

Clients retain ownership of their business names, trademarks, customer data, business content, photographs, logos, and other materials they provide to us, subject to any applicable third-party rights.

Clients grant AIBLY Automation the limited rights necessary to use client-provided materials to configure, operate, support, and deliver the contracted services.

Ownership or licensing of custom deliverables may be further addressed in a proposal, statement of work, or other written agreement.

13. Customer and Business Data

Clients remain responsible for the accuracy, lawfulness, and authorized collection of data they upload, import, enter, or cause to be processed through AIBLY Automation services.

AIBLY Automation may process such information as reasonably necessary to provide, secure, maintain, troubleshoot, and improve the contracted services.

Additional information regarding privacy and data handling appears in our Privacy Policy.

14. Acceptable Use

You may not use the Site or AIBLY services for:

• Illegal, fraudulent, deceptive, or abusive activity
• Spam or unlawful unsolicited communications
• Phishing, impersonation, spoofing, or identity deception
• Harassment, threats, or unlawful discrimination
• Distribution of malware or malicious software
• Unauthorized access to accounts, networks, or systems
• Violation of another party's intellectual-property or privacy rights
• Attempts to evade messaging, carrier, platform, or regulatory compliance requirements
• Activity prohibited by applicable telecommunications providers or third-party platforms

We may suspend or terminate service where we reasonably believe continued use creates legal, security, abuse, platform, carrier, or reputational risk.

15. Suspension and Termination

Services may be suspended or terminated for nonpayment, material breach of these Terms, unlawful use, abuse, security concerns, violation of third-party platform requirements, or other material circumstances affecting our ability to lawfully or safely provide service.

Client-initiated cancellation and any applicable notice requirements are governed by the applicable proposal, subscription, order form, or service agreement.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and services are provided on an “as is” and “as available” basis.

We do not warrant that every service, integration, automation, AI output, communication, or third-party platform will operate continuously, without interruption, or without error.

To the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.

17. Limitation of Liability

To the fullest extent permitted by applicable law, AIBLY Automation LLC and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the Site or services.

This includes, without limitation, loss of profits, lost business opportunities, lost data, lost leads, interruption of service, third-party platform failures, telecommunications failures, AI-generated errors, or actions taken based upon automated communications.

To the extent permitted by law, AIBLY Automation's aggregate liability arising out of the services will not exceed the amount paid by the client to AIBLY Automation for the affected service during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless AIBLY Automation LLC and its owners, employees, contractors, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your misuse of the services
• Your violation of these Terms
• Your violation of applicable law
• Your communications with customers or leads
• Your failure to obtain required consent
• Content, data, instructions, or representations supplied by you
• Your infringement of another party's rights

19. Privacy

Our handling of personal information is described in our Privacy Policy.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

The “Last updated” date at the top of this page identifies the most recent revision.

Continued use of the Site or services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

21. Governing Law

These Terms are governed by the laws of the State of Indiana, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

22. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law.

23. Contact